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| International Hospitality Services LLC |
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Frequently Asked Question
From Visa Sponsor:
Q: I would like to place student/issue DS-2019 forms for your placement, what should I do?
A: Send us e-mail your enquiry to info@ihservicesllc.com
From student:
Q: I would like to join your program as students, what do I have to do?
A: 1. Send us complete resume with photo attached to info@ihservicesllc.com
2. Once we interest your resume, we will schedule webcam interview with you.
After the interview, we will guide you step by step to secure your job placement and housing pre-arrange.
Q: What if I do not get a US visa, will I get any refund?
A: If you are applying in our program through the local representative, you will have to contact them for refund policy. If you did qualify from webcam interview and find your own J1 sponsor, you
will need to scan the proof of denied from the US embassy within 5 days after your visa denied, then we will fully refund you our placement fees. if not, you do not send us the proof or send it after
5 days, there will be no refund.
Q: By the time I apply your program, I may not know exactly when I will finish my final exam, what do I have to do?
Can I specific my program date to you at least 2 weeks If I arrive later than I stated in my job offer, will I still have job when I arrive?
A: Good question. We do completely understand your situation. However, we also have to inform your hostsite about your available working period. So by the time you apply for the program, you
will need to inform us your available period. Then if there must be any change, you will need to inform us in writing immediately but must be at least 1 month before your arrival date. Then we will
discuss your situation. If you inform us less than 30 days of your arrival date and you do not arrive in the period you sign job offer with us, although we have to right to cancel your placement due
to late arrival, we usually do out best to assist you either to ask worksite to agree with your late arrival or find another placement for you.
Q: How do I get to the housing on my first day arrival? If my flight arrives at middle of the night or early morning, what do I have to do?
A: As long as you send us your arrival flight information 30 days before your arrival date and we confirm with your arrival via e-mail, our representative will meet you at the airport and take you to
the housing or hostel. There will be transportation charge by the transportation company approximately $15-$20 per person.
Here is the hostel website information. Please visit http://www.waikikibeachsidehostel.com/ for more information. This hotel is located only 1 block from Waikiki Beach, the most popular beach
in Honolulu. For more information about Waikiki beach, please ask reception of the hostel upon your arrival.
IMPORTANT: If you arrive at Honolulu International Airport without our pick up, your housing and job placement will be automatically CANCELLED, without any refund unless you receive
permission in writing from IH Services, LLC. Any further question, please write us an e-mail to info@ihservicesllc.com
Q: How do I get a Social Security number?
A: The best and fastest way to get your SSN and card is, you will need to register in your SEVIS system with your visa sponsor organization within 3 days after you arrive in the US. Then you need
to call to your sponsor organization and make sure they activate your visa status. Then you must wait for 10 days or may be less to be able to apply for Social Security Card. 10 days or less after
you confirm SEVIS registration with your visa sponsor, we will assist you to get your number and card at no cost.
Q: Do I need local ID card?
A: It’s not necessary for the program. However, if you can apply for one, it will be very helpful document for you.
Q: I am student. Do I need to open bank account? If yes, then how?
A: We do recommend you to open the bank account here in Hawaii since it's the best place to put keep your money. Bring your passport to the bank ask for open new account. We recommend
the checking account for all students.
Q: Do I need to pay housing deposit in advance? If yes, how much?
A: Yes, housing deposit is require at least 30 days before your arrival date from all students at $450 per person.
Q: If I stay in housing for 75 days, do I have to pay for monthly rent in full?
A: All student require to sign 3 months minimum lease with IH Services. If you work more than 3 months, there will me incrementle charge every 2 weeks of half month rent. Also, housing is
provide for IH Services's employee only. Once you finish work, you will need to move out from our housing within 24 hours so we can get housing ready for the next group.
Q: Is housing deposit refundable?
A: Yes, it is refundable less cleaning fees.
Q: If I don’t like job, what should I do? Can I quit?
A: This is absolutely worst-case scenario and we believe it will not happen and it never happen with us in the past, but according to the contract, if you leave your job, you will need to move out
from the housing immediately. You will lose your housing deposit and still have to pay the remaining rent amount from 3 months minimum lease then we will immediate notify your visa sponsor.
Visa sponsor may terminate your visa status at anytime. The best solution is, consult us immediately and let us know your reason. We will try to find you another job. However, this is not
guarantee. Mostly, we can find you some other job. If we can’t find anything else for you, you program period will be end and you have to go back to your home country immediately.
Q: I am student, what if I get fired from my job because of my fault?
A: This is another case we wish it will not happen with you. However, if it’s happen, IH Services representative will carefully review the situation, and in many cases we will give you another job.
Q: Will I sign the contract with IH Services after my arriving?
A: Yes, before you start the job you will sign the job offer which specific your name and IH Services representative signature on it. We send you via e-mail. You print it out, sign, scan and send it
back to us via e-mail. Job offer will regulate our relationships regarding your job placement, working hours, wage, possible performance bonus, and other terms and conditions.
Q: Do you have minimum hours guaranteed per week?
A: We guaranteed average hours per week at 32. However, we usually provide at least 35 hours per week. If you would like to work second job, please let IHServices representative know and we
will assist you to find second job. Please keep in mind that it may take at least one week to find you second job.
Q: When can I expect to receive my salary?
A: Paycheck will be issue on 10th and 26th of every month. Pay period will end one week before the paycheck date. Please keep in mind that 1st paycheck may take up to 4 weeks after your
arrival date. Then the paycheck will be issue. All information shall specific in your job offer.
Q: Do you have any idea how much I will spend on my living per week?
A: Usually (not taking consideration of the cost of the accommodation.) you will spend from 25 to 50 dollars per week, or even more, depending on your lifestyle.
Q: Can I choose my own place of living other than that offered to me by IHS?
A: Yes, you can do it, but if you are already sign the 3 months minimum lease with us, you still have to pay rent even you are not living in our housing. Also you need to notify us before you sign
the job offer with us.
Q: What is different between students and local employees? Why do they get paid more?
A: All businesses hire "seasonal" (temporary) staff and regular (permanent) staff. Regular (permanent) staff is generally paid more and receive more benefits because they have additional value
to the company as long-term employees. Their knowledge of the job and English (usually!) is better, hostsite do not need to train them as seasonal staff, they have family responsibilities, they
pay more taxes, they have higher housing and insurance costs, and they have made a career commitment to the company for further development. However, some hostsite we do pay our
student more than local employees.
Q: Who is my employer? IH Services or hostsite?
A: IH Services is a staffing, or employment contract company which provide complete Human Resources process. As our services, we provide legal documentation, staff payroll, accounting,
liability and Workers Compensation Insurance, logistical support and coordination in filling the jobs that they have. All employers pay us for these services through a service fees that is paid to
us for each hour that each employee works. We work with a number of agencies to recruit and provide us with legal J-1 Work and Travel and Internship candidates to fill our jobs. So the answer
is IH Services is your employer.
Next page <Click here>
From Visa Sponsor:
Q: I would like to place student/issue DS-2019 forms for your placement, what should I do?
A: Send us e-mail your enquiry to info@ihservicesllc.com
From student:
Q: I would like to join your program as students, what do I have to do?
A: 1. Send us complete resume with photo attached to info@ihservicesllc.com
2. Once we interest your resume, we will schedule webcam interview with you.
After the interview, we will guide you step by step to secure your job placement and housing pre-arrange.
Q: What if I do not get a US visa, will I get any refund?
A: If you are applying in our program through the local representative, you will have to contact them for refund policy. If you did qualify from webcam interview and find your own J1 sponsor, you
will need to scan the proof of denied from the US embassy within 5 days after your visa denied, then we will fully refund you our placement fees. if not, you do not send us the proof or send it after
5 days, there will be no refund.
Q: By the time I apply your program, I may not know exactly when I will finish my final exam, what do I have to do?
Can I specific my program date to you at least 2 weeks If I arrive later than I stated in my job offer, will I still have job when I arrive?
A: Good question. We do completely understand your situation. However, we also have to inform your hostsite about your available working period. So by the time you apply for the program, you
will need to inform us your available period. Then if there must be any change, you will need to inform us in writing immediately but must be at least 1 month before your arrival date. Then we will
discuss your situation. If you inform us less than 30 days of your arrival date and you do not arrive in the period you sign job offer with us, although we have to right to cancel your placement due
to late arrival, we usually do out best to assist you either to ask worksite to agree with your late arrival or find another placement for you.
Q: How do I get to the housing on my first day arrival? If my flight arrives at middle of the night or early morning, what do I have to do?
A: As long as you send us your arrival flight information 30 days before your arrival date and we confirm with your arrival via e-mail, our representative will meet you at the airport and take you to
the housing or hostel. There will be transportation charge by the transportation company approximately $15-$20 per person.
Here is the hostel website information. Please visit http://www.waikikibeachsidehostel.com/ for more information. This hotel is located only 1 block from Waikiki Beach, the most popular beach
in Honolulu. For more information about Waikiki beach, please ask reception of the hostel upon your arrival.
IMPORTANT: If you arrive at Honolulu International Airport without our pick up, your housing and job placement will be automatically CANCELLED, without any refund unless you receive
permission in writing from IH Services, LLC. Any further question, please write us an e-mail to info@ihservicesllc.com
Q: How do I get a Social Security number?
A: The best and fastest way to get your SSN and card is, you will need to register in your SEVIS system with your visa sponsor organization within 3 days after you arrive in the US. Then you need
to call to your sponsor organization and make sure they activate your visa status. Then you must wait for 10 days or may be less to be able to apply for Social Security Card. 10 days or less after
you confirm SEVIS registration with your visa sponsor, we will assist you to get your number and card at no cost.
Q: Do I need local ID card?
A: It’s not necessary for the program. However, if you can apply for one, it will be very helpful document for you.
Q: I am student. Do I need to open bank account? If yes, then how?
A: We do recommend you to open the bank account here in Hawaii since it's the best place to put keep your money. Bring your passport to the bank ask for open new account. We recommend
the checking account for all students.
Q: Do I need to pay housing deposit in advance? If yes, how much?
A: Yes, housing deposit is require at least 30 days before your arrival date from all students at $450 per person.
Q: If I stay in housing for 75 days, do I have to pay for monthly rent in full?
A: All student require to sign 3 months minimum lease with IH Services. If you work more than 3 months, there will me incrementle charge every 2 weeks of half month rent. Also, housing is
provide for IH Services's employee only. Once you finish work, you will need to move out from our housing within 24 hours so we can get housing ready for the next group.
Q: Is housing deposit refundable?
A: Yes, it is refundable less cleaning fees.
Q: If I don’t like job, what should I do? Can I quit?
A: This is absolutely worst-case scenario and we believe it will not happen and it never happen with us in the past, but according to the contract, if you leave your job, you will need to move out
from the housing immediately. You will lose your housing deposit and still have to pay the remaining rent amount from 3 months minimum lease then we will immediate notify your visa sponsor.
Visa sponsor may terminate your visa status at anytime. The best solution is, consult us immediately and let us know your reason. We will try to find you another job. However, this is not
guarantee. Mostly, we can find you some other job. If we can’t find anything else for you, you program period will be end and you have to go back to your home country immediately.
Q: I am student, what if I get fired from my job because of my fault?
A: This is another case we wish it will not happen with you. However, if it’s happen, IH Services representative will carefully review the situation, and in many cases we will give you another job.
Q: Will I sign the contract with IH Services after my arriving?
A: Yes, before you start the job you will sign the job offer which specific your name and IH Services representative signature on it. We send you via e-mail. You print it out, sign, scan and send it
back to us via e-mail. Job offer will regulate our relationships regarding your job placement, working hours, wage, possible performance bonus, and other terms and conditions.
Q: Do you have minimum hours guaranteed per week?
A: We guaranteed average hours per week at 32. However, we usually provide at least 35 hours per week. If you would like to work second job, please let IHServices representative know and we
will assist you to find second job. Please keep in mind that it may take at least one week to find you second job.
Q: When can I expect to receive my salary?
A: Paycheck will be issue on 10th and 26th of every month. Pay period will end one week before the paycheck date. Please keep in mind that 1st paycheck may take up to 4 weeks after your
arrival date. Then the paycheck will be issue. All information shall specific in your job offer.
Q: Do you have any idea how much I will spend on my living per week?
A: Usually (not taking consideration of the cost of the accommodation.) you will spend from 25 to 50 dollars per week, or even more, depending on your lifestyle.
Q: Can I choose my own place of living other than that offered to me by IHS?
A: Yes, you can do it, but if you are already sign the 3 months minimum lease with us, you still have to pay rent even you are not living in our housing. Also you need to notify us before you sign
the job offer with us.
Q: What is different between students and local employees? Why do they get paid more?
A: All businesses hire "seasonal" (temporary) staff and regular (permanent) staff. Regular (permanent) staff is generally paid more and receive more benefits because they have additional value
to the company as long-term employees. Their knowledge of the job and English (usually!) is better, hostsite do not need to train them as seasonal staff, they have family responsibilities, they
pay more taxes, they have higher housing and insurance costs, and they have made a career commitment to the company for further development. However, some hostsite we do pay our
student more than local employees.
Q: Who is my employer? IH Services or hostsite?
A: IH Services is a staffing, or employment contract company which provide complete Human Resources process. As our services, we provide legal documentation, staff payroll, accounting,
liability and Workers Compensation Insurance, logistical support and coordination in filling the jobs that they have. All employers pay us for these services through a service fees that is paid to
us for each hour that each employee works. We work with a number of agencies to recruit and provide us with legal J-1 Work and Travel and Internship candidates to fill our jobs. So the answer
is IH Services is your employer.
Next page <Click here>